Responsible Gaming at 31bd

At 31bd, we believe gambling should always be an enjoyable leisure activity — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every registered player in Bangladesh access to practical tools that help maintain control over their betting activity, spending, and time spent on the platform.

Whether you are placing bets on BPL cricket, spinning slots, or enjoying live casino tables, it is important to stay aware of how much time and money you are spending. The 31bd responsible gaming tools are available directly through your account and through our support team, available 24/7 at [email protected].

Responsible Gaming Tools at 31bd

31bd provides six core responsible gaming tools that every registered player can activate through their account or by contacting support.

Deposit Limits — Staying in Control of Your Spending

A deposit limit lets you set a maximum amount you can add to your 31bd account within a set time period. This is one of the most straightforward and effective tools for preventing overspending on betting and casino games. You can set a limit via your account settings or by contacting our support team at [email protected].

• Daily deposit limit — prevents you from depositing more than a set amount in any single calendar day via bKash, Nagad, Rocket or Upay.
• Weekly deposit limit — caps your total deposits across a rolling 7-day period, giving you greater control over your weekly betting budget.
• Monthly deposit limit — the broadest cap, covering all deposits within a calendar month. Useful for players who prefer monthly budgeting.
• Limit reductions take effect immediately. Increases to an existing limit apply only after a 24-hour cooling-off period to prevent impulsive decisions.

To set or modify a deposit limit, log in to your 31bd account and visit the Responsible Gaming section, or contact support at [email protected]. Our team is available 24/7 and responds within one hour.

Time-Out and Self-Exclusion

Sometimes a player needs a break — whether for a few days, a few weeks, or indefinitely. 31bd offers two separate tools depending on the length and seriousness of the break you need.

Time-Out

A time-out is a temporary pause on your 31bd account. During a time-out, you cannot log in, deposit, or place bets. Your account and balance are preserved and you can return when the period ends. Time-outs are available in the following durations.

• 24-hour time-out — suitable for a brief cooling-off period after a losing session.
• 7-day time-out — one week away from the platform to reassess your habits.
• 30-day time-out — a full month away, recommended for players who feel their spending is becoming difficult to manage.
• 6-week time-out — the maximum temporary break period available before self-exclusion is recommended.

Self-Exclusion

Self-exclusion is a more serious and longer-term measure. When you self-exclude, your account is locked and you will not be able to reopen it during the exclusion period. 31bd strongly supports the use of self-exclusion for any player who feels their gambling has become a problem. Available options include the following.

• 6-month self-exclusion — account locked for a minimum of six months with no early reinstatement possible.
• 1-year self-exclusion — recommended for players with persistent gambling concerns; account fully locked for 12 months.
• Permanent self-exclusion — indefinite account closure with no option to return. This is the strongest protection available and is irreversible.

Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise in yourself or in someone you know. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If you recognise several of these signs in yourself, we strongly encourage you to use our responsible gaming tools or contact support.

Protecting Young People — 21+ Strictly Enforced

The 31bd Platform is strictly for adults aged 21 and above. We take our responsibility to prevent underage gambling very seriously. During account registration, every player must confirm their age, and 31bd carries out KYC verification checks to ensure that no one under 21 can access or use the platform.

If you are a parent or guardian in Bangladesh and are concerned that a young person may be accessing online gambling sites, we recommend taking the following steps to protect them.

• Keep your 31bd account credentials (mobile number, password, PIN) strictly private and never share them with anyone, including family members.
• Use device-level parental controls on shared smartphones or tablets to restrict access to online gambling and betting websites.
• If you suspect that a minor has registered or is using a 31bd account, report it immediately to [email protected]. We will investigate and close the account without delay.

Tips for Playing Responsibly

These practical tips can help you enjoy cricket betting, slots, and casino games on 31bd in a healthy, controlled way.

• Set a strict budget before you start each session and stop as soon as that budget is reached — regardless of whether you are winning or losing.
• Never chase losses. Accept that losing is a normal part of betting and that chasing will most often lead to larger losses, not recovery.
• Take regular breaks during play. If you have been on the platform for more than an hour, step away, get some water, and assess whether you want to continue.
• Only use funds you can afford to lose. Do not use money set aside for rent, food, family expenses, or savings to fund your betting account.
• Think of betting as entertainment, not as a way to make money. Over the long term, the house has a mathematical edge. Approach every session as a leisure activity with a fixed cost.
• Talk openly with someone you trust if you feel betting is becoming a concern. Seeking support early — from friends, family, or the 31bd support team — is the most effective step you can take.

Getting Help — You Are Not Alone

If you believe your gambling has become harmful or is affecting your daily life in Bangladesh, please do not hesitate to reach out. 31bd's support team is available around the clock and is trained to handle responsible gaming requests confidentially, compassionately, and without judgment.

When you contact us for responsible gaming assistance, please mention which tool you would like to activate (deposit limit, time-out, or self-exclusion) and provide the mobile number registered to your account. Our team will action your request promptly and send a confirmation via SMS to your registered Bangladesh mobile number.