31bd Frequently Asked Questions
Everything Bangladesh players ask about 31bd — accounts, bKash and Nagad deposits, cricket betting, bonuses, and responsible gaming answered in one place.
This page collects the questions 31bd players across Bangladesh ask most often — from first-time registration steps and bKash deposit instructions to wagering requirements, BPL betting rules and self-exclusion tools. Every answer is written in plain English for players in Dhaka, Chittagong, Sylhet, Rajshahi and beyond. If your question is not listed here, the support team is available 24/7 at [email protected] and typically replies within one hour.
Account & Registration
How do I create a 31bd account in Bangladesh?
Creating a 31bd account takes under two minutes. Visit 31bd.pro, tap the registration option, enter your Bangladesh mobile number, choose a username and secure password, then confirm you are 21 or older. An OTP is sent to your number to activate the account. Once verified you can log in and make your first deposit immediately using bKash, Nagad or Rocket.
What documents does 31bd require for KYC verification?
31bd requires a clear photo or scan of your National ID (NID) card or passport, plus a selfie holding the document. Some players also need to confirm their payment method — for example a screenshot of their bKash or Nagad account showing the registered number. Submissions are reviewed and verified within 24 hours of receipt.
How do I reset my 31bd password if I forget it?
On the 31bd login page tap Forgot Password, enter your registered Bangladesh mobile number and you will receive an OTP. Enter the OTP and set a new password immediately. If you have lost access to that mobile number, email [email protected] with your account details and a copy of your NID so the team can verify your identity before processing a manual reset.
Can I open more than one 31bd account?
No — each player is permitted exactly one 31bd account. Opening duplicate accounts, even under a different mobile number, violates the 31bd Terms and Conditions and may result in all linked accounts being suspended and any bonuses or pending winnings being forfeited. If you think you have accidentally created a duplicate, contact [email protected] straight away.
Deposits & Withdrawals
How do I deposit money on 31bd using bKash?
To deposit via bKash on 31bd, log in and go to the Deposit section, select bKash, and enter your desired amount (minimum ৳200). You will receive a 31bd merchant number and a unique reference code. Open your bKash app, send payment to that number quoting the reference in the transaction note, then confirm inside your 31bd account. Most bKash deposits are credited within one to five minutes.
How long does a bKash deposit take to appear in my 31bd account?
bKash deposits on 31bd are normally credited within one to five minutes of the transaction being confirmed. On busy days — such as BPL match evenings or T20 World Cup fixtures — there can be a delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 31bd support with your bKash transaction ID and the exact amount; the team will investigate and resolve it within the hour.
What is the minimum withdrawal amount on 31bd?
The minimum withdrawal on 31bd is ৳500. Funds are returned to the same payment method you used to deposit — bKash, Nagad, Rocket or Upay. KYC verification must be completed before your first withdrawal is processed. Requests are reviewed and paid within one to 24 hours depending on the payment provider and your current account verification status.
Does 31bd charge any fees on deposits or withdrawals?
31bd charges no platform fees of its own on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad, Rocket or Upay — may apply their own standard transaction charges, which vary by provider and transaction type. These third-party fees are not collected by or shared with 31bd. We recommend checking your provider's current fee schedule before sending a payment.
Can I deposit at 31bd using a Bangladeshi bank transfer?
Yes. 31bd accepts deposits from selected local banks including Dutch-Bangla Bank, BRAC Bank, IBBL (Islami Bank Bangladesh) and Sonali Bank. The minimum bank transfer deposit is ৳500. Processing time is typically 30 minutes to four hours depending on your bank. Contact [email protected] for the current bank deposit instructions and the correct receiving account details.
Games & Gameplay
What cricket betting markets does 31bd offer?
31bd covers BPL, IPL, ICC T20 World Cup, Test matches and ODIs featuring the Bangladesh Tigers. Markets include match winner, top batsman, top bowler, total runs, over/under lines, player specials and live in-play betting throughout the match. BPL and Bangladesh national team fixtures receive the deepest market coverage on the platform, with odds updated ball by ball during play.
Can I play 31bd on my Android or iOS phone without an app?
Yes — 31bd is a fully mobile-optimised website that runs in your phone browser with no app download needed. Cricket betting, live casino tables, slots, account management and all payment options work on Android and iOS. The site is tested on popular Bangladeshi phone models and performs well on standard mobile data, making it accessible from Dhaka to rural areas across the country.
Are the live casino games on 31bd fair and certified?
Yes. All live casino games on 31bd are sourced from internationally certified studios — primarily Evolution Gaming and Ezugi — whose software uses independently audited Random Number Generators and real-time streamed dealers. Game outcomes are determined entirely by the provider's certified systems; 31bd has no influence over results. Both studios are audited regularly for fairness and game integrity.
What is the RTP on slot games at 31bd?
RTP (Return to Player) varies by slot title. Most games from Pragmatic Play and NetEnt carry published RTP values between 94% and 97%, visible in each game's information panel before you spin. RTP is a long-run statistical average across millions of rounds — it does not predict outcomes in any individual session. Choosing higher-RTP titles reduces the house edge over time.
Bonuses & Promotions
What welcome bonus does 31bd offer to new players?
31bd offers a welcome bonus on a new player's first qualifying deposit. The bonus percentage and maximum BDT value are updated periodically — log in and check the Promotions section for the current offer after registering. All welcome bonuses carry wagering requirements that must be completed before bonus-derived winnings can be withdrawn. Read the full T&C for each offer before claiming.
What does wagering requirement mean on a 31bd bonus?
A wagering requirement — sometimes called rollover — is the total amount you must bet using bonus funds before any winnings from those funds become withdrawable. For example, a ৳500 bonus with a 10x wagering requirement means placing ৳5,000 in qualifying bets. The multiplier and eligible games for each promotion are listed in the promotion's specific terms on 31bd.
How long do I have to complete the wagering on a 31bd bonus?
The deadline for completing bonus wagering on 31bd is set individually per promotion and is listed in that promotion's terms and conditions. Typically players have between 7 and 30 days from the day the bonus is credited. If you do not meet the requirement within the stated period, the bonus balance and any associated winnings are removed from your account automatically.
Can I withdraw bonus funds before meeting the wagering requirement?
No. Bonus funds and winnings earned from bonus play cannot be withdrawn until the full wagering requirement is satisfied. You may choose to forfeit the active bonus at any time by contacting 31bd support — but forfeiting cancels all winnings linked to that bonus. Your original real-money deposit balance, held separately from bonus funds, can be withdrawn under the standard withdrawal policy.
Safety & Responsible Gaming
Is 31bd a safe and trustworthy platform for Bangladeshi players?
31bd is a safe and reliable platform for players in Bangladesh. All connections use 256-bit SSL encryption to protect personal data and payment information. Account access is secured by KYC verification, which prevents fraud and blocks underage registration. Games are supplied by internationally recognised studios including Pragmatic Play and Evolution Gaming, which use certified RNG systems audited for fairness.
What is the minimum age requirement to play on 31bd?
The minimum age to register and play on 31bd is 21 years old. This applies to all players in Bangladesh without exception. Age is verified during the KYC process. If an account is found to belong to a player under 21, it is closed immediately and any funds in the account are handled according to the 31bd Terms and Conditions on underage access.
How do I set a deposit limit or self-exclude on 31bd?
To set a deposit limit or activate self-exclusion on 31bd, email [email protected] and state which tool you need. Daily, weekly or monthly deposit limits take effect immediately once set; reductions apply at once while increases require a 24-hour cooling-off period. Self-exclusion is available for 6 months, 1 year or permanently. Once active, login and deposits are blocked for the full duration of the exclusion period.
Our support team is available 24/7 at [email protected] and replies within one hour. 31bd is for adults aged 21 and above only.